How do I get more clients through the doors of my studio? My studio is fairly new; we opened in February and while I’m excited by the growth that we’ve seen already, I want more! Can you please share how you’ve made your studio a success?! What were some of the pivotal decisions you made that helped to drive up your clientele? My retention rate has been good, and I am confident in my skills as an instructor, but I need your help on how to infiltrate my market and create a strong community of lifers! ~Anonymous, New York
Getting people in your doors (or on your mat) can be tough when you’re just starting out. Over the past 10 years of my practice I’ve built (and re-built after various moves), from just a handful of loyal clients to today’s bustling studio with a wait list for new clients. Sadly, there’s no magic to my process, just hard work, consistency, faith, and LOADS of patience. Allow me to be your fairy princess of marketing. Here are four spells you can cast on your market to drum up some interest in your Pilates practice:
- Do That Voodoo That You Do So Well The first step is to concentrate on the clients you already have. What can you do to make them absolutely fall in love with you? How can you make their experience like none other so that they gush to their friends and family about how ah-maz-ing you are? Check up on them after your session together. Make them a little homework video. Throw them a party in appreciation and ask them to bring their friends. Offer them a free TY session for referring you to their sister. I’ve gotten 75% of my own clients that way, which proves word of mouth is powerful. Either that or I’m damn good at casting love spells….
- Look Into the Crystal Ball Do you even know who you’re marketing to? Casting a wide net may get you a few little fish, but aren’t you going for the big catch? The only way to do that is to identify who your ideal client is and market accordingly. Look into the future…who do you see sharing your space two or three times a week? Which clients do you just jump for joy over teaching? Write out this fantasy client. Give them a name, a specific job. Know where they live, what they read, even their favorite meal. Then look into the ball and see what their fears are, and how you can solve them. Put that knowledge into your marketing and they’ll come running to you saying, ”Wow, you must be psychic.”
- Do a Fly By Get on your broomstick and get out of your studio space! Go to where these ideal clients are hanging out. Concerts, readings, plays, restaurants, clubs. Go there and bring your best self (oh and some biz cards). Chat up everyone and if it feels right share what you do (chances are they’ll ask you anyway). This is a great way to get clients. I once found a lifelong client in the cosmetics department at Barney’s!!! Make sure you have an email sign-up list prominently displayed on your homepage so people can sign up for correspondence with you, which brings me to my final tip….
- Spellbind Them Often Send regular correspondence, email newsletters, blogs, and/or video blogs (aka vlogs:) will keep you in the forefront of prospective minds. Don’t be afraid to be a little pesky. Research has shown it takes at least 5 interactions before a potential client actually makes an appointment. Shorten that time by offering new email subscribers a free consult with you or a discounted intro session. Remember that you have to be able to “look” into their eyes often to astonish them!
How do you get clients in your doors? I want to hear from you! Leave your comments below and share with your friends!
Have a burning biz-nass question? Post yours in the comments below!